Troubleshooting Tips/Guides
(Troubleshooting: recognizing symptoms and identifying probable causes)

Verify condition of unit

- Any obvious damage to unit? - If yes, contact toll-free number on unit for replacement
- All components in box? - If not, identify what is missing and call for replacement
No power
(display does not light) 		- Cord is not plugged in properly - Press cord in fully; try again
- Power switch set to "off" position - Turn on unit; try again
- Fuse blown - Replace fuse with proper fuse per label; try again
- If display still does not light - Call the number on your unit for service

Unit has power
(display is lighted)
but won't run

- Knob access door not closed properly - Open door fully and close; try again
- Exit tray not attached properly - Remove exit tray, reinsert making sure it is seated properly; try again
- If unit still won't run - Call the number on your unit for service

Unit runs but stops
after a few seconds 		- Output sensor cable not connected properly - Check connection under static brush to see if cable came loose, reattach cable to sensor; try again
- If unit still won't run - Call the number on your unit for service
Unit runs but won't
feed or leaves pages
in feed tray 		- Stack too large in feed tray - Reduce size of stack in tray; try again
- Forms not loaded properly in feed tray - Take forms out, fan forms, jog forms to straighten stack, reload feed tray; try again
- Improper orientation - Check orientation in feed tray; try again
- If condition persists - Call the number on your unit for service
Unit runs but
double feeds forms 		- Forms not fanned causing them to stick together - Remove forms from feed tray, fan forms, reinsert into feed tray; try again
- If condition persists - Call the number on your unit for service
Unit runs but there
is no seal or a poor seal 		- Old or bad forms - Check date code on forms, replace as necessary, try again
- Forms not loaded properly - Remove forms from feed tray, fan and straighten stack, reinsert into feed tray; try again
- Adhesive zones on forms do not comply with roller seal zones - Replace with forms that comply
- If condition persists - Call the number on your unit for service
Unit runs but sometimes/always miss-folds (form exits machine incorrectly) - Chutes not set to proper locations - Check required fold for form being used, match with matrix in users guide, set chutes to proper settings; try again
- Stack of forms not loaded properly - Remove forms from feed tray, fan and straighten forms, reinsert into feed tray; try again
- Chutes not locked into proper position - Remove chutes, reinsert making sure handles lock chutes into place; try again
- If condition persists - Call the number on your unit for service
Unit runs but sometimes/always jams
(form caught in machine) 		- Double feed - Forms not fanned causing them to stick together - remove form from feed tray, fan forms, reinsert into feed tray; try again
- Chute settings wrong - Check required fold for form being used, match with matrix in users guide, set chutes to proper settings; try again
- Forms loaded improperly - Remove forms from feed tray, fan and straighten forms, reinsert into feed tray; try again
- Forms being used do not conform with standards (custom) - Replace with forms that comply
- If condition persists - Call the number on your unit for service
Excessive noise/vibration - Unit not on a flat, stable surface - Locate unit on a flat, stable surface; try again
- Shipping damage - Inspect for damage, call for replacement
- If condition persists - Call the number on your unit for service